Policy Information

SHIPPING

  • Please allow 2-3 business days (not including Sunday) for items to ship, excluding preorder items, unless you have made your payment with an e-check through PayPal. If you pay with an e-check, your order will not be shipped until the payment has cleared.
  • Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handled through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.

 GENERAL STORE POLICY

  • ​No refunds.

  • No cancellations on already placed orders.

  • No switching/swapping items on completed orders.

  • SALE ITEMS ARE FINAL SALE. 

  • PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED. 

  • WE WILL NOT BE ABLE TO ANSWER EMAILS ABOUT AVAILABILITY AND RESTOCKS. PLEASE JOIN THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE.

  • Any discount codes must be applied on the order at the time of purchase. Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order at info@IAmPrettyBoutique.com

  • You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact me via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance cannot be added.

 PREORDERS​

  • Orders that have preorder items will be shipped once the preorder item is available to ship. Multiple shipments for the same order will not be made, only one shipment for the entire order when all items are ready to ship.

​CLOTHING EXCHANGES

  • ​In the event, you have any issues with an item of clothing or shoes, or would like to exchange an item of clothing or shoes, contact us, PRIOR TO WEARING ANY ITEMS,  using the forms on the "Contact Us" page for help resolving any problems, WITHIN 3 DAYS OF DELIVERY. Any inquiries about exchanges/issues more than 3 days after delivery will not be considered for exchanges. There will be NO EXCEPTIONS to this.

  • We will contact you back to move forward with the exchange. If a return tracking number is not provided to us within 24 hours of our confirmation of your intent to send items back for an exchange, the exchange will not be honored. We will make the necessary time adjustments for weekends and holidays.

  • Each exchange will have to be handled the same. PLEASE do not send things back without contacting us before.

  • Exchanges will not be considered on any items that are received back to us with any stains or damage, so we suggest that you do not try on any items while wearing makeup or heavy amounts of deodorant.

  • Swimwear purchases are final sales.

  • Any discounts used at the time of purchase do NOT apply on clothing exchanges. 

  • An additional shipping charge may apply on clothing exchanges for the return to you, which will be sent to your via invoice.

  • Only one exchange will be considered per clothing order. 

  • If you would like to exchange a clothing item, within 3 days of the date of delivery, the exchanged item will depend on availability. We will not hold items for exchanges without receiving the tracking number for your return.

  • If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and I would not be able to correct a delivery issue.

  • ITEMS WITH TAGS AND/OR LABELS REMOVED WILL NOT BE ELIGIBLE FOR EXCHANGE. If we receive an item that has any of the tags or labels removed, we will not honor any exchanges. You will be responsible for the postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any labels.